Return policy

💸 RETURN POLICY

Last updated: 07 August 2025

At VaporLamps, we want you to be completely satisfied with your purchase. If you're not 100% happy, we're happy to help.

🔁 RETURNS

We offer a 30-day return policy, which means you have 30 days from the day you received your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn and in its original condition

  • The item must contain the original packaging and labels

  • You need a receipt or proof of purchase

To initiate a return, please send an email to 📩 vaporlampsde@gmail.com .

All returns should be sent to the following address:
🏠 Carrer Jerusalem, 43500, Spain

⚠️ Please do not return any items without first contacting us. Unauthorized returns will not be accepted.

If your return is approved, we will provide you with a return label and detailed instructions on how to proceed.

📦 Note: If you live outside of Spain, returns may take longer than expected.

🛠️ DAMAGES & PROBLEMS

Please inspect your item upon delivery. If the item is damaged, defective, or you received the wrong product, contact us immediately at vaporlampsde@gmail.com so we can resolve the issue.

🚫 EXCEPTIONS / NON-RETURNABLE ITEMS

We do not accept returns for the following items:

  • Perishable goods (e.g. food, flowers, plants)

  • Customized or personalized products

  • Personal care products (e.g. beauty or hygiene items)

  • Hazardous materials, flammable liquids or gases

  • Gift vouchers

  • Sale items (reduced or discounted products)

If you have any questions about a specific item, please feel free to contact us.

🔄 EXCHANGE

The fastest way to get the item you want is to return the existing item and place a new order after returning it.

🇪🇺 EU 3-DAY RIGHT OF WITHDRAWAL

If you live in the European Union, you have the right to cancel or return your order within 3 days of delivery without giving any reason.

Your item must still meet the return conditions: unused, with tags, in the original packaging, and with proof of purchase.

💰 REFUNDS

Once we receive and inspect your return, we will notify you if your refund has been approved.

✅ If approved:
You will automatically receive a refund to your original payment method within 10 business days.

💳 Note: It may take additional time for your bank or credit card company to process your refund.

❓ If more than 15 business days have passed since your return was approved, please contact us at vaporlampsde@gmail.com .